The Order Process

Can I change my mind?

Absolutely! At Hire Society, we pride ourselves in being flexible, and we know that things change. Once you’ve placed an order, even if you have confirmed it with us, you are welcome to both add new items and remove existing ones. Items can be removed at any time until 3 business days prior to your event, when your order is sent to the warehouse for packing. Items can be added at any time prior to the order leaving the warehouse.

Should you need to cancel your order, please let us know as soon as possible.

When is the latest I can place an order?

New orders requiring delivery or containing ‘Delivery Only’ items must be placed a minimum of three working days prior to the hire start date. New ‘Customer Collect’ orders can be placed up until close of business on the day required, but are subject to stock availability and full payment made prior to collection.

Orders placed less than three working days prior to the hire start date cannot be made online and must be made in person at our Claremont showroom or over the phone. These orders must be paid for in full immediately. Orders cannot be placed at the warehouse.

How far in advance should I order?

We recommend that as soon as you know you are holding an event and need to hire items, that you place an order. In busy periods demand for our most popular items outstrips supply, and early booking is encouraged to avoid disappointment. You are welcome to make adjustments once an order has been made.

What are my payment options?

Hire Society has a number of different payment options available.

Credit cards and Eftpos: we accept Mastercard and Visa credit cards, as well as Eftpos cards. You are welcome to provide credit card details over the phone, or visit our Claremont showroom to pay in person. You are welcome to pay with a different card to the one provided as security.

Cheques: cheques are accepted, provided they are presented a minimum of 10 working days prior to the hire start date. Cheques must be presented at the Claremont showroom in person and cannot be sent by mail.

Cash: cash payments are accepted in our Claremont showroom, but please be aware that we cannot always offer change. We recommend that you provide the correct amount. In the event of there being incorrect change, a credit can be applied to your account for future orders.

Payments are not permitted at the warehouse.

Do I need to pay a security bond?

We require a credit card number to act as a security bond, which covers breakages, losses and damage to our products and equipment. Once your event is finished and your order has arrived back at our warehouse, our team will assess for losses and damages. As a guideline, losses and damages amounting to up to 10 items within your order will be charged automatically to the credit card provided. For significant losses, our team will attempt to contact you on the number provided to discuss your options.

You will receive a final Invoice via email confirming your order has been returned, which will detail any charges made to your credit card and any outstanding payments due.

Do I need to pay a deposit?

We do not take a deposit for small orders. Instead, we require a credit card or debit card number (including expiry date) to act as a security bond to confirm your order. You may provide these details over the phone or in person at our Claremont showroom and the data you provide is encrypted and stored securely.

A 20% deposit is necessary for all orders over $1500, payable within 30 days of placing your order (orders placed less than 5 days prior to the delivery date must be paid in full).

Is there a minimum spend?

There is no minimum spend and you are welcome to hire as little or as much as you like.

How do I confirm an order / quote?

To confirm your order or quote, you will need to provide credit card details as a security deposit. This can be done by calling our showroom and quoting your Hire Contract number (your Hire Contract will have been emailed to you).

A confirmed order can still be amended (both adding additional items and removing those no longer required). Your order needs to be paid for in full a minimum of 3 working days prior to the hire start date, and where payment has not already been made, we will charge the card on file at this stage.

How do I request a quote?

If you would like to request a quote online, proceed as if you were placing an order. Select the items you are interested in and fill in the details required, including dates required. At the end of the hire cart process you will be given the option to “place order” or “request quote”. Simply choose the latter option to submit a quote.

If you would like to request a quote over the phone or in person at our showroom, simply tell our friendly staff when providing details.

How do I place an order?

Orders can be placed online, over the phone or in person at our showroom. You’ll need to tell us the items you require and the quantities, the date you require the items, the starting time and date of your actual event, a delivery address if your order contains “Delivery Only” items such as furniture, a contact mobile phone number for the day and when the items will be available for collection, if applicable. We recommend that you provide as much detail as you can. There is no need to make payment at this stage.

You will receive a Hire Contract via email within 2 working days, detailing your order. You will need to check this thoroughly and ensure the products, dates and any delivery instructions are correct.

To confirm your order, you will need to provide credit card details as a security deposit – this can be done by calling our showroom and quoting your Hire Contract number. A confirmed order can still be amended (both adding additional items and removing those no longer required). Your order needs to be paid for in full a minimum of 3 working days prior to the hire start date, and where payment has not already been made, we will charge the card on file at this stage.