Service

What service can I expect from Hire Society?

At Hire Society, we are committed to providing impeccable service, and we want to help your event run as smoothly as possible. Of course, sometimes things happen that are beyond our control. It is our commitment to you that we will always offer you a solution, whatever the issue, and whenever the time of day. That's our promise to you.

The more information you can provide to us, the easier it is for us to assist you. If you have the contact details for a venue, can provide maps or specific directions, let us know of access restrictions or any other information that you think will help us on the day, please share it with us as it will help us assist you in the most timely manner. The more we know, the better!

If you have any concerns, please call our showroom during opening hours to discuss this. You will also be provided with an after-hours emergency phone number that is monitored 24 hours a day once you have placed your order. Do not hesitate to call us, and we will be more than happy to assist.

Can I place an emergency order?

All of Hire Society's customers can place emergency orders (where the goods are required in 3 hours or less from the time of the call). Whether you've forgotten something, changed your mind or need extra, you can call the showroom and order additional stock, subject to availability. Whilst normal hire rates apply, emergency order delivery fees apply if a delivery is required.

What do I do if I have a problem and the showroom is closed?

All customers are given Hire Society's 24 hour emergency callout number, which can be used for after hours issues when our showroom is closed. No matter where your event is being held or what the time, call this number and someone will be able to assist you.

I’ve ordered something and it doesn’t seem to be working. What do I do?

We advise all customers to test that all items are working properly as soon as they are received. If you find that something is not working as you expect, please call the showroom. We will be able to troubleshoot common problems, replace it for you, or offer you a suitable alternative, as appropriate.

All customers are given Hire Society's 24 hour emergency callout number, which can be used for after hours issues when our showroom is closed. No matter where your event is being held or what the time, if you call this number someone will be able to assist you and bring you a replacement as required.

Will Hire Society staff set up my hire equipment?

Whilst Hire Society do not offer event styling services, we do offer a set-up and pack-down service of furniture. Set-up fees are priced per item and are in addition to the hire fees. Set-up and pack-down will be completed by our delivery drivers. A detailed floor plan must be provided, along with a contact phone number.

If you would like to add a set-up or pack-down service to your hire, please advise us when placing your order.

Do you provide styling services?

Hire Society provides styling consultation services and event design assistance, which can help you plan your event. We do not style events ourselves; however if you are looking for a stylist, we can put you in touch with a range of Perth stylists who can meet your needs.

Can I change my order outside of opening hours?

Once you have placed your initial order you will receive a Hire Contract via email. Should you wish to make any amendments or change anything about your order, we recommend either replying to the email you received or calling our showroom.

If you wish to add more items to your order via the website, please ensure you quote your original hire contract number 00000XXXXX in the comments section.

Can I place an order outside of opening hours?

Orders can be placed on our website 24 hours a day.  Emergency orders (for events beginning less than three business days from placing the order), need to be placed in person at our showroom or over the phone during business hours.

Is the warehouse open to the public?

Our warehouse is open to the public for customer collections from 8.30am until 4.30pm on Monday to Friday, and 8.30am until 12noon on Saturdays. Our warehouse is closed to the public on Sundays and Public Holidays.

Should you wish to make an order or pay for an order, please visit or call the showroom, as our warehouse does not accept payments.

Are all of your products available to view in the showroom?

We have an extensive range of cutlery, crockery, tableware, glassware, linen, styling accessories and furniture available to hire, and only a small selection of our product range is available to view in our Shenton Park showroom. We  refresh our displays regularly to keep showcasing new products and different styling and looks.

If there is a particular item that you would like to view, and it is not currently on display in the showroom, please call our team and we will be able to arrange to bring it to the showroom for viewing.

How much does a consult cost?

We love creating beautiful events and have a wealth of experience that we'd love to share with you. We are passionately committed to making your event to be everything you dream of, and all of our consulting and advisory services are free.

Do I need to book a consult or can I just pop in?

We offer both services. We offer free consultations to all our customers, where you will be able to spend some one-on-one time with one of our consultants to discuss your specific needs. Consults should be booked in advance to ensure we can allocate you the time you need.

Alternatively, if you would rather browse in your own time, you can visit the showroom during our opening hours. Staff will be on hand to assist you should you have any questions or need further advice, or if you would like to make a booking.

When is the showroom open?

Our showroom, located at 13B Bedbrook Place in Shenton Park, is open to the public from 8.30am until 5pm from Monday to Friday, and from 8.30am until 12noon on Saturdays. We have styled settings and event equipment on display, and our staff are on hand to offer guidance and assist you with your event planning. No appointments are necessary; however, if you would prefer to book a time for a longer discussion, please phone the showroom and we will book in a consultation with you.

What happens if a product I order is no longer available?

Unlike regular stores, our products are hired out and returned to us, and we rely on our goods arriving back in our warehouse in good condition and in a timely manner. Breakages and losses happen, and sometimes products are on backorder with our suppliers, meaning they cannot be replaced immediately.

Whilst we always carry buffer stock, on very rare occasions, an item that you ordered may no longer be available (or the quantities that you require are not longer available). If this is the case, we will contact you immediately to discuss alternatives. In some cases, it may be possible to simply receive the goods the following day. If this is not an option, we will be able to offer you an alternative replacement of similar or higher quality for the same price. We will never simply not deliver a product - we will always work with you to find an acceptable solution.

What do I do if something is missing from my order?

We advise all of our customers to check their Hire Contract thoroughly as soon as they receive it, to ensure that the correct items and quantities are recorded. Should you make any amendments after receiving your initial Hire Contract, you will always be sent an updated copy of the Hire Contract.  Should you not receive this, we suggest first checking your junk email folder. If you still have not received it, simply call the showroom and we will re-send the Hire Contract.

If you realise that an item you wanted has not been delivered and is not on your Hire Contract, then it may be possible to collect the item from our warehouse. Alternatively, we may be able to arrange a delivery (additional delivery fees will apply).

If you think an item is missing that is listed on your Hire Contract, call the showroom immediately. Often we will be able to tell you which box or cube the item has been placed in, or whereabouts it has been placed. If the item is still at the warehouse or on the delivery truck, we will deliver it to you as soon as we can prior to the start of your event.