Is the hire price calculated per day?
Our hire prices are calculated per event, not per day. Prices are quoted for a 1-3 day hire. This allows you to collect the day before your event and return the day after for no additional cost, subject to stock availability. We do not include Sundays or Public Holidays, or any other day we are closed, in this calculation. In busy periods, shorter hire periods may be necessary to ensure that the stock is available for you to use.
Events that occur over multiple days, or require early delivery or late collection, are charged at an extended hire rate (starting at 1.5x the standard hire rate). If you require an extended hire, please let our team know when placing your order.
Should stock not be returned to our warehouse before 10am on the day of return (for customer collect orders), or not be available for our delivery drivers to collect when they arrive at the venue (for delivery orders), an extended hire charge will be added to your order along with any additional costs.
What extras are included in the hire price?
Our hire prices allow you exclusive use to our products for the duration of your hire. In addition, you will receive access to our 24 hour emergency helpline. Should you have any issues with any of the products you hire from us, you will be able to receive assistance, no matter the location of your event or time of day (or night).
You will also have the opportunity to place an emergency order should you realise that you need extra equipment less than three hours prior to the start of your event (standard hire charges and emergency delivery fees will apply).
How are breakages and losses calculated?
Every item that Hire Society owns has a replacement fee, and this varies from product to product. The replacement fee is the cost incurred by Hire Society to restock that particular item. For details of individual replacement fees, please contact our Showroom.
As an average, we incur 5-10% losses per event. Whilst some events do not generate losses or breakages, some will be considerably higher, but this range is within our general expectations. For losses or breakages within this range, the credit card provided when ordering will be charged, and you will receive a Final Invoice via email detailing any losses or breakages, and the respective charges. For losses exceeding this range, a member of our team will try to contact you to discuss your options.
Unfortunately, due to logistics and stock requirements, it is not possible for customers to personally replace items that have been lost or damaged in their care.
Is there a “loss waiver” fee?
Hire Society do not charge a loss waiver fee. Instead, when orders are returned to our warehouse, we stock count and assess all items. Any breakages, losses or damage are calculated at this time.
Is there a delivery fee?
Yes, Hire Society charges to deliver our products, and delivery fees are calculated per order based on:
- the type and quantity of products hired;
- the number of Hire Society staff required to pack, load and unload the delivery;
- venue location;
- access to the venue, including use of stairs or lifts;
- any restrictions on delivery and collection times.
Delivery fees are subject to change, and will be recalculated if, once an order has been placed, your order is amended to change any of the above.
More details about our delivery costs can be found in the "Delivery" section of the FAQs.
Are there any additional costs?
The prices quoted on our website are the standard hire price for our products. Where our products have to be assembled on site, the assembly charge is included in the hire price quoted.
There are a number of additional costs that may apply:
- The cost for extended hire, if your hire period is longer than 3 days (excluding Sundays and Public Holidays).
- The cost for delivery, which is calculated according to the hire items, delivery location and delivery and collection restrictions.
- The cost of losses, damages and breakages, which are charged once the goods have been returned to us and assessed by our warehouse team. Each item has a replacement fee that is the cost incurred by Hire Society to restock that item.
Do prices include GST?
All of our prices quoted on the website include GST. When you place an order, you will receive a Hire Contract which breaks down the cost of the hire and the GST, and lists both components separately.
What if I’d like to hire products for more than 3 days?
If you would like to hire our products for an extended period of more than 3 days (excluding Sundays and Public Holidays, as days that we are closed do not count towards this limit), then there is an additional charge of 1.5x the hire fee for 4-5 day hire, and 2x the hire fee for hire periods of 6-7 days. Should you require our products for longer periods, please contact the showroom.