Delivery & Collection

Why are some items “delivery only” or “collection only”?

At Hire Society we want our products to arrive at your event in the best possible condition. Some of our hire items have delivery restrictions to enable us to maintain them and reduce damage. Some of our items are delivery only: these are goods that require special handling. Our delivery drivers are trained in handling furniture, and our trucks have custom fittings to ensure that our stock is not damaged in transit.

Some of our items are customer collect only: these are fragile items that do not transport well in trucks.

These restrictions are in place to maintain our high standards and counter any disappointment that may arise from receiving damaged stock .

Collection

Can I pay on collection?

All orders need to be paid for in full before they are packed. Payments can be made via credit or debit card over the phone. If you wish to pay for your order in cash before collecting, payment needs to be made at our Claremont showroom.

Payments cannot be taken at our Nedlands warehouse.

What vehicle should I bring to collect my goods?

We recommend that you bring an enclosed vehicle and remove any car seats, tool boxes or other loose items. Should you have an open-top vehicle or ute, you will need to supply your own ropes and tarpaulin to ensure that all stock is securely fastened and protected from the elements.

If Hire Society deems your vehicle to be unsuitable or unsafe, we reserve the right not to release the hire items. If you would like to discuss your vehicle suitability prior to collecting, please call the showroom.

When does my order need to be returned?

Your hire contract will specify a return date, when all items are due back to the warehouse. All hire items need to be returned to our Nedlands warehouse at or before 10am on this date. If you finish with your items sooner than expected, you are welcome to return them early.

Items returned after 10am on the due date may be subject to additional hire fees. If you are unable to return the items by the due date, please contact our team as soon as possible to discuss your options.

What time can I collect my order?

Your Hire Contract will state the date that your order will be available for you to collect. All Customer Collect orders can be collected from our Nedlands warehouse during our opening hours, and there is no need to arrange a time - our doors are open.

Our opening hours are:
Monday - Friday: 8.30am - 4.30pm
Saturday: 8.30am - 12noon
Sundays and Public Holidays: Closed

In peak periods, due to high stock turnover, some items may not be available upon opening. If this is the case, a member of our team will contact you to advise when your order will be ready.

Where do I collect my order from?

All Customer Collect orders can be collected from our Nedlands warehouse during our opening hours.

Our Nedlands address is:
73 Carrington Street, Nedlands WA 6009. There is parking at the site.

Our opening hours are:
Monday - Friday: 8.30am - 4.30pm
Saturday: 8.30am - 12noon
Sundays and Public Holidays: Closed

Orders cannot be collected from our Claremont Showroom.

Can I collect my order and save on the delivery fee?

Customers are able to collect their orders from our Nedlands warehouse provided they have not hired any items marked as "Delivery Only". On our website, each hire item page details any delivery or collection requirements for that item, and you will be advised when you place your order of any restrictions.

Should you wish to collect your order but have products deemed "Delivery Only" items on your Hire Contract, you can contact our showroom where our friendly team will be happy to suggest alternatives that are suitable for customer collection.

Delivery

Do I need to be home when items are delivered and/or collected?

You do not need to be home for delivery or collection so long as there is a safe, accessible place to leave goods and collect them. Please let us know where you would like us to leave your items, and where we can pick them up from at least 2 business days prior to your delivery or collection.

When can I expect my delivery to be picked up?

You Hire Contract will specify the collection date you selected. Our collection times are usually 8am until 5pm on weekdays, and 8am until 1pm on Saturdays, although during busy periods our collections may be considerably later.

We recommend that you let us know whether you would prefer a morning or afternoon collection and where the items will be placed for easy collection. Should somebody need to be home to allow access, please let us know whether you prefer morning or afternoon. If we arrive to collect goods and they are not ready, or we cannot gain access, you may be charged "attempted delivery" fees and extended hire fees.

When can I expect my delivery to arrive?

You Hire Contract will specify the delivery date you selected. Our delivery times are usually 8am until 5pm on weekdays, and 8am until 1pm on Saturdays, although during busy periods our deliveries may arrive as early as 7am, or as late as 7pm.

We recommend that you let us know whether you would prefer a morning or afternoon delivery, and what time your event is starting, so we can ensure we arrive with plenty of time to spare.

Please advise us of these requirements at least 48 business hours prior to your delivery date so that we can best accommodate your request. In busy periods, time slots fill up quickly.

How can I reduce the cost of my delivery fees?

Delivery fees can add up, and if you would like to reduce your delivery fees, there are a number of options available to you.

  • The more flexible you can be with delivery and collection times, the more affordable delivery becomes.
  • Choose flat-packed, folding or stackable items which require less manpower to load and unload, and take up less space in the truck.
  • Avoid choosing items that are marked as "2-man lift" or "oversize" as these require two staff members to deliver, and will incur extra labour costs.
  • Consider choosing items that are available for collection, and collecting yourself from our Nedlands warehouse.

If you are unsure which items to choose, please contact our friendly team who will be happy to assist.

How is delivery calculated?

Delivery fees are unique to each order, and take into account the number, type and weight of items, the time taken to load and unload the truck, the number of trucks required, the number of team members required to load, deliver and unload the order, the address where the delivery will be taken to and collected from, and any delivery restrictions you may have given us.

Our delivery model is cost recovery only, meaning that we only charge what it costs to deliver and collect the items, including (but not limited to) labour, vehicle costs and fuel.

What restrictions are there on delivery days and times?

We have no delivery time restrictions: Hire Society can deliver 24 hours a day, 7 days a week. However, deliveries outside our core business hours are more expensive, and deliveries that need to bumped in or out at set times also have an additional surcharge.

Our standard delivery fees: These apply to deliveries and collections that occur between 8am and 5pm on Monday to Friday, and 8am until 1pm on Saturdays. It is possible to specify a 3-hour window for both delivery and collection within these hours with our standard delivery prices. If your event begins early or ends late, consider getting your goods delivered the day before, or collected the day after as this will save on delivery fees (the price of hire will not be affected).

Timed delivery fees: If products are required for a particular time (either delivery or collection) then we charge extra for this service. Timed deliveries and collections are considered to be any delivery or collection with less than a 3-hour window.

Out-of-hours fees: These are for deliveries and collections that occur on our regular business days, but earlier or later than our usual delivery times. The fee will depend on how much earlier or later than usual business hours your goods are required.

Late night / midnight delivery fees: Any deliveries or collections after 10 pm are more expensive than our out-of-hours fees.

Sunday delivery fees: These are for deliveries and collections on a Sunday, when we are not open. Sunday deliveries are more expensive than standard and out-of-hours deliveries.

Public holiday delivery fees: We can deliver on public holidays. Public holiday delivery fees are more expensive than Sunday delivery fees.