Do I need to clean any linen prior to returning?
No, Hire Society will launder all linen upon return and this is included in the hire price. All linen should be aired thoroughly after use, and only placed in the return bag when completely dry.
Should you spill anything on our linen, please do not attempt to clean it yourself as this hampers our laundry's ability to remove the stains. Simply allow to dry, and pack into the return bag. If you are able to separate it from any other laundry, this will help our team treat the stain early and give us the best chance of removing it.
Please not that the use of wax candles is not permitted on any of our linen.
Do I need to clean my crockery and cutlery prior to returning?
All crockery and cutlery needs to be rinsed, any food debris removed, and wiped clean before returning to Hire Society. Upon returning to our warehouse, all crockery and cutlery is rinsed and polished.
Any crockery or cutlery that still has traces of food and requires washing will be charged to your Final Invoice at 15 cents per item. If you do not have dishwashing facilities at your venue, and would like a Cleaning Fee to be quoted in your Hire Contract, please ask us when placing your order.
Do I need to clean my glassware prior to returning?
All glassware should be rinsed and left to dry, and wiped to remove any lipstick stains , before placing back in the original boxes. Please keep these cardboard boxes dry and away from wet areas. All glasses are rewashed, polished and checked on returning to our warehouse.
If glassware has been used for food, cocktails or other drinks containing fruit, they need to be washed before placing back in the original boxes. All glasses are rewashed, polished and checked on returning to our warehouse.
Any glassware that still has traces of food and requires washing will be charged to your Final Invoice at 15 cents per item. If you do not have dishwashing facilities at your venue, and would like a Cleaning Fee to be quoted in your Hire Contract, please ask us when placing your order.
Not all of our glassware is dishwasher safe, and we recommend that you do not put our glassware in the dishwasher.
Do you offer a cleaning service?
Yes, Hire Society can wash your dishes for you! If you are not able to wash your cutlery, crockery or glassware at your event, then you can ask Hire Society to include a Cleaning Fee on your Hire Contract. For glassware, crockery and servingware, cleaning fees begin at 15 cents per item.
For catering equipment and other equipment, please contact our Showroom to obtain a quote.
Do hire products need to be clean upon returning?
Generally, all products need to be clean before returning to Hire Society. In particular, any food, wax or debris needs to be cleaned from crockery and cutlery, furniture and accessories. Blackboards should be wiped clean (please note that chalk paint is not permitted for use on any of our blackboards).
Linen does not need to be cleaned prior to return as cleaning is included in the hire price. You will find instructions on how to pack dirty linen when you receive it, and more details can be found on our FAQ page.
To avoid damage to all polycarbonate and acrylic products, no abrasive cleaning products are able to be used.