Will you call me before charging my card?

As part of the hire agreement, you provide your credit card or debit card details to Hire Society at the time of ordering in lieu of paying a bond, on the condition that any losses, damages, breakages and unpaid fees will be charged to the card to the time of invoicing.

The event standard in hire is that losses usually average between 5-10% of an order. Some orders will have higher losses, and some will have fewer, or no losses at all. As we process over 100 orders a day, we do not have the capacity to call every single customer. Our policy is that for orders with losses, damages or additional fees amounting to less than 10% of the value of the original order, we will automatically charge your card. For losses greater than 10%, we will attempt to contact you via the contact phone number that you provided to discuss your options.