Do I need to pay a security bond?
We require a credit card number to act as a security bond, which covers breakages, losses and damage to our products and equipment. Once your event is finished and your order has arrived back at our warehouse, our team will assess for losses and damages. As a guideline, losses and damages amounting to up to 10 items within your order will be charged automatically to the credit card provided. For significant losses, our team will attempt to contact you on the number provided to discuss your options.
You will receive a final Invoice via email confirming your order has been returned, which will detail any charges made to your credit card and any outstanding payments due.