I’ve ordered something and it doesn’t seem to be working. What do I do?

We advise all customers to test that all items are working properly as soon as they are received. If you find that something is not working as you expect, please call the showroom. We will be able to troubleshoot common problems, replace it for you, or offer you a suitable alternative, as appropriate.

All customers are given Hire Society’s 24 hour emergency callout number, which can be used for after hours issues when our showroom is closed. No matter where your event is being held or what the time, if you call this number someone will be able to assist you and bring you a replacement as required.