I’ve been charged for a lost item, and I’ve found it! Can I return it for a refund?
If you are invoiced for lost items, and you later discover that you still have them, you are able to return them to our warehouse within 7 days of receiving your final Hire Invoice for a refund.
Where goods are returned more than 7 days after receiving the final Hire Invoice, refunds are at our discretion. We may be able to offer a credit note, or you may choose to keep the item.