I’ve been charged for items that were broken on arrival. What do I do?

If you receive any items that are broken on arrival, please let our showroom team know as soon as possible. If you let us know by telephone, please ensure you make a note of the person you spoke to. We recommend following up any phone calls via email, so that you have a written record of the conversation. We require that all broken items are reported to us before the start of your event.

If we have charged you for broken items in error, please call our showroom immediately and we will issue a Credit Note and a refund as soon as possible.