What happens if a product I order is no longer available?

Unlike regular stores, our products are hired out and returned to us, and we rely on our goods arriving back in our warehouse in good condition and in a timely manner. Breakages and losses happen, and sometimes products are on backorder with our suppliers, meaning they cannot be replaced immediately.

Whilst we always carry buffer stock, on very rare occasions, an item that you ordered may no longer be available (or the quantities that you require are not longer available). If this is the case, we will contact you immediately to discuss alternatives. In some cases, it may be possible to simply receive the goods the following day. If this is not an option, we will be able to offer you an alternative replacement of similar or higher quality for the same price. We will never simply not deliver a product – we will always work with you to find an acceptable solution.