How do I place an order?
Orders can be placed online, over the phone or in person at our showroom. You’ll need to tell us the items you require and the quantities, the date you require the items, the starting time and date of your actual event, a delivery address if your order contains “Delivery Only” items such as furniture, a contact mobile phone number for the day and when the items will be available for collection, if applicable. We recommend that you provide as much detail as you can. There is no need to make payment at this stage.
You will receive a Hire Contract via email within 2 working days, detailing your order. You will need to check this thoroughly and ensure the products, dates and any delivery instructions are correct.
To confirm your order, you will need to provide credit card details as a security deposit – this can be done by calling our showroom and quoting your Hire Contract number. A confirmed order can still be amended (both adding additional items and removing those no longer required). Your order needs to be paid for in full a minimum of 3 working days prior to the hire start date, and where payment has not already been made, we will charge the card on file at this stage.