How are breakages and losses calculated?
Every item that Hire Society owns has a replacement fee, and this varies from product to product. The replacement fee is the cost incurred by Hire Society to restock that particular item. For details of individual replacement fees, please contact our Showroom.
As an average, we incur 5-10% losses per event. Whilst some events do not generate losses or breakages, some will be considerably higher, but this range is within our general expectations. For losses or breakages within this range, the credit card provided when ordering will be charged, and you will receive a Final Invoice via email detailing any losses or breakages, and the respective charges. For losses exceeding this range, a member of our team will try to contact you to discuss your options.
Unfortunately, due to logistics and stock requirements, it is not possible for customers to personally replace items that have been lost or damaged in their care.