How are breakage fees calculated?
All of our products have a replacement fee, which is the price (at cost) for us to replace lost, damaged or broken stock with new stock, including shipping, unpacking and restocking costs. Some of our products are expensive to replace, and others are less so. For example, our genuine silver pieces and our black, crystal and Spiegelau glassware all have high replacement values, whereas our standard glassware is more affordable.
If you are worried about the cost of breakage, please call our showroom and we will be able to recommend a more affordable option for you.