Do I need to pay for goods up front online?
Yes, you will need to pay for good upfront when you order online. The first step of ordering is making a request to order goods and the dates you require them. You will then be sent an email confirming your order. At this point, you will be given a link to click on to process your payment. An order is not confirmed until this payment is made.

Do I need to pay for goods up front when you order over the phone or in the showroom?
Yes, you will need to pay for goods upfront to confirm the order. You will be asked to provide your credit card details for payment of any damaged goods, after goods have been checked and counted.

Do I need to pay a bond or deposit?
We do not collect a bond or deposit, but you are totally liable for replacement and payment of goods if they are not returned in good working order or are chipped cracked or broken.Please see our Terms and Conditions.

Do you offer a delivery and collection service?
Yes we do deliver and collect goods. There is a fee though depending on where you need the good to be delivered and we only operate in Western Australia.  One of our sales consultants would be happy to provide a quote for delivery and collection to your desired location over the phone. Our website processes the order and estimates the cost of delivery and pickup based on your postcode. You will need to wait for your order to be confirmed via email before this price is verified by one of our staff (can be cheaper or more expensive based on your details).  Please give us as many details as possible concerning delivery.  If we are not able to access the delivery location as agreed, you may be charged an additional fee at our discretion for re-delivery. If we have delivered goods to an agreed location, they must not be moved to another location without prior arrangement.

Do I need to return the goods washed and clean?
Goods must be returned clean and in the same condition they were received.  We do re-wash all goods to ensure that they meet our stringent quality standards, but goods returned dirty may incur a cleaning charge.

What happens if the good are lost or damaged during my care?
All lost or damaged goods will be charged for at full present day replacement value.

How much notice do you require to make an order?
It is preferable that you make your booking as soon as possible.  A minimum of 48 hrs is requested, but we will always do our best to accommodate your request. The website will not process an order less than 24 hours before needed. This type of order needs to be done over the phone or with a consultant in the showroom.

How much Notice do you require to change an order?
If you wish to change an order a minimum of 36 hours is required.  We will do our best to accommodate additions to order up to 12 hours before dispatch or delivery but a late or out of hours delivery fee may apply. A change of order needs to be in writing or over the phone.

How much Notice do you require to cancel an order?
Cancellations will not be accepted any less than 48 hours from collection or dispatch. This must be done over the phone or in person and followed up in writing to ensure a refund.

If I do not use the goods, do I still pay for them?
Goods hired but not used will be charged for at full hire rate.  This is due to the fact that the goods could not be supplied to another hirer and all goods are re-cleaned before they are rehired to ensure that our stringent quality standards are met.

Can you set up goods or equipment for me if I require this type if assistance?
Yes we can deliver and setup equipment if required. This service will require custom quote, so please contact one of our sales consultant on (08) 9389 9921.